xwave's CMS–ASP service users receive 24/7 support. Help is available in several ways: online at cms.application@xwave.com; a toll-free number 1-888-392-8644; and help–desk support Monday to Friday from 9am to 7pm Eastern.

Service Name	Service Availability Commitment
Base Support	Monday – Friday: 7:00 –19:00 Saturday: 9:00 – 14:00
Extended Support	Monday – Saturday: 7:00 – 24:00 10% Premium
Premium Support	7 days per week x 24 hours per day 20% Premium