Services
xwave and GE Healthcare provide an array of services that–together with comprehensive
training–help make the transition to the CMS-ASP as smooth as possible, and ensure ongoing effective use of the software. Please contact xwave for more information on the services mentioned below.
Professional Consulting Services
xwave and GE Healthcare provide numerous additional services that broaden the capabilities of your system without requiring you to broaden your IT knowledge.
Data Conversion
We can help you move patients' demographic information from your current legacy system into CentricityŽ PM–saving your staff hours of time-consuming, laborious data entry. Data conversion projects vary widely in complexity; to obtain a quote and timeline, you'll need to provide a sample of data and a detailed description of the file layout.
Custom Integration
xwave's Professional Services can also help you link your CentricityŽ Practice System to other applications such as automated appointment reminder systems, scanners, and relevant clinical tools.
Custom Reports
CentricityŽ Practice is supported by an open database, allowing you to create customized reports and forms either within CentricityŽ Practice itself or using readily available programs such as Microsoft Access or Crystal Reports. And if you're not comfortable with or interested in producing database reports,
xwave and GE Healthcare can create special reports for you.
Post-Implementation Assessments
Providing consistent, continued support,
xwave can revisit your practice long after initial implementation of the CMS-ASP to help you evaluate its effectiveness, and determine where possible improvements might be made.
Customer Support
A full range of telephone and Internet support options help you get the information you need, quickly and accurately.
Knowledge Base
The on-line Knowledge Base is the fastest way to get answers anytime, anywhere. It contains articles that help you resolve common questions and concerns, providing step-by-by instructions for resolving specific issues. It also contains a search tool that allows you to locate a desired topic quickly.
Internet support
This is a 24-hour line of communication that enables you to log an issue as it occurs, whenever it occurs. A Customer Support Representative is then assigned to your inquiry and will contact you during regular business hours.
Toll-free telephone support
When you want to speak to someone directly, you can call our toll-free number Monday through Friday, 9:00 a.m. to 9:00 p.m. Eastern Time. We prioritize calls based on the scope of the problem: High-priority cases involve system-level or patient-care problems; medium-priority cases involve issues with a major component such as payment entry or the appointment scheduler; low priority calls involve usability questions.
24x7 coverage
For those of you open nights and weekends, there are 24x7 support options to ensure help is there whenever you need it.
